Returns & Refund

30-Day Return & Refund Policy

At Space General, we’re a proud Kiwi business dedicated to great value, quality products, and reliable service. Your satisfaction means everything to us — that’s why we offer a 30-Day Money-Back Guarantee from the day you receive your order. Shop confidently knowing we’re here to help if anything’s not quite right.

1. Faulty or Defective Items

If your item arrives damaged or defective, we’ll make it right with a free return, replacement, or repair.

Before Assembly:
Please inspect your item carefully. If you notice any damage, missing parts, or defects, contact us straight away — before you start assembling — so we can resolve it quickly.

2. Change of Mind Returns

Changed your mind or no longer need your item? No worries! You can return it for a refund or exchange within 30 days of receiving your order.

Conditions:

  • Item must be unopened or in brand-new, resellable condition.

  • The original shipping cost is non-refundable.

  • Returns must be completed within 30 days of your delivery date.

Please note: Space General reserves the right to decline returns or apply up to a 20% restocking fee if these criteria aren’t met.

3. Return Eligibility

To qualify for a return:

  • Items must be unused, in original condition, and include all packaging and accessories.

  • Non-returnable items: Gift cards, clearance items, and personalised products.

4. Refunds

  • Refunds are processed to your original payment method within 5–7 business days after inspection and approval.

  • Initial shipping costs are non-refundable unless the return is due to our error.

5. 30-Day Trial Policy (Selected Items)

Some selected items — like pillows — come with a free 30-day trial period, clearly shown on the product page.
If it’s not the perfect fit, you can return it within 30 days at no cost to you.

6. How to Initiate a Return or Exchange

To start your return or exchange, please visit our Contact Us page.

There, you can upload your order number, photos of the product, and provide details about your return.

Our team will review your request and respond within 2 business days with the next steps for your refund or replacement.

Need Help?

Still unsure or have questions?
Check our FAQs or email us anytime — we’re always happy to help!